Returns and Refunds Policy

At Lilou Composites, we take pride in the quality and craftsmanship of every part we produce. If you’re not completely satisfied with your purchase, here’s how we handle returns and refunds:

 

Standard Parts

• Returns accepted within 14 days of receipt (in accordance with the Consumer Rights Act 2015).

• Item must be returned in pristine, unused condition, with original packaging and labels intact.
• Any damage, signs of installation, or missing packaging may result in a deduction from the refund to cover restoration or repackaging costs.

Carbon Fibre Items with Coloured Fleck

• These items are made to order with custom finishes.
• Returns are accepted within 14 days, but a 20% restocking fee applies to cover the cost of materials and time.

Custom Orders

• Fully bespoke/custom orders (i.e. parts made to your specific design, dimensions, or requests) are non-refundable, except in cases of a manufacturing defect.
• If you believe there is a defect, please contact us within 14 days of delivery with photos and details.

How to Return

• Contact us at via the contact section on the store to initiate a return.
• Please include your order number, product details, and reason for return.
• Customers are responsible for return shipping costs, unless the item is defective or incorrect.

Refund Processing

• Refunds will be processed within 14 days of receiving the returned item(s).
• Refunds will be issued via the original payment method, minus any applicable deductions.

We reserve the right to refuse a refund if items are not returned in accordance with this policy.

Shipping Information

At Lilou Composites, we take pride in crafting each part to order with precision and care. Here’s what you can expect when you order from us:

Made to Order

• All items are handcrafted in our artisan workshop, ensuring the highest quality and perfect fit.
• Please allow 2–4 weeks for production time before shipping, depending on the complexity of your order.

Shipping Methods

• We use reliable courier services with tracking and insurance for peace of mind.
• Shipping costs are calculated at checkout based on your location and order size.

Domestic Shipping (UK)

• Estimated delivery time: 1–3 business days after dispatch.
• Fully tracked and insured service.

International Shipping (EU & Rest of World)

• We’re happy to ship internationally—please contact us for a quote and estimated delivery times.
• All duties and taxes are the responsibility of the buyer.

Shipping Updates

• We’ll email you with a tracking number once your order has shipped.
• If there are any delays, we’ll let you know as soon as possible.

Packaging

• All parts are carefully packed to protect them in transit. Please inspect your order on arrival and notify us within 48 hours of any transit damage.

At Lilou Composites, we pride ourselves on offering unique, handcrafted parts tailored to the enthusiast community. While we list our most popular finishes and colours in the store, we understand that every build is different—and sometimes you want something extra special.

If you’re looking for a specific carbon fibre weave, a coloured fleck, or a unique finish that’s not listed on the site, please get in touch with us. We’re happy to discuss custom colour options, materials, or finishes to help you achieve the perfect look for your wagon.

Please note that custom colour options may incur an additional charge and extend the lead time for production.

For all custom requests, contact us directly through the contact us tab, and we’ll be happy to help.